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I went in to have some fine lines around my eyes treated. The technician said I needed to have a micro-peel done.

I asked if it would irritate my skin too much since I'd had fat grafting almost nine months prior. She assured me it wouldn't, and even said that I would have little to no swelling. My face swelled up about 30 percent for four days and became so inflamed it was oozing. I tried calling the institute's nurse and doctor and made over 7 to 8 calls, many which were not returned.

Finally I talked with the doctor who said what was happening was normal. I scheduled an appointment with a local dermatologist who said my treatment was a mid level skin peel, not a light peel.

I now have worse wrinkles under my eyes and much of my fat grafting dissolved in the process of swelling and inflamation. Thinking of filing a case against them.

Reason of review: Beyond unhappy..

Monetary Loss: $320.

Preferred solution: Full refund.

National Laser Institute Pros: Receptionists.

National Laser Institute Cons: Technician, Technician who did not call back.

Location: Glendale, Arizona

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Guest

National Laser Institute refunded my money for the procedure, along with $650 for damages incurred. This was gracious, though it did not cover my losses. They also contacted me and apologized for the situation, which was very kind.

Guest

National Laser contacted me and we resolved the issue. I was genuinely surprised at the owner's care and concern, along with his willingness to listen and refund my expenses.

Though my face does not look the same as before the treatment (my previous fat transfer is basically gone), I am thankful I have no scars or burns and the wrinkles under my eyes have returned to normal. The owner assured me steps were being taken to ensure greater safety, including the implementation of a more conservative approach hi laser treatments in the future.

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